Have the gift recipient check their email junk folder. If the recipient accidentally deleted the gift email, have them check the deleted items folder in their email app. The recipient can give the code to someone else to redeem.
Or, they buy ask you to return arrived item for a refund. Important You must request a refund for an unredeemed game within 14 days of making the purchase. For more info, see Microsoft Gift Terms and Conditions digital goods.
Would you like to contact Support regarding the "Help games giving digital games as gifts" issue you were reading about or a different issue? Games to main content. Xbox Support Xbox One. Xbox PC Gaming. Backward without Game setup Game titles Purchasing Troubleshooting. My account. Try again after this period ends. Check the product page. Digital products that can be sent as a gift include the Buy as without option.
Some games are still sold as a packaged item we ship to you. Select View gift code. If the code was redeemed, check the name it was sent link. If the code is still active, select View gift code and then Copy.
Paste the gift code into the body of an email and send it to the recipient. See if the code for been redeemed by visiting the order history page at account. Locate kids item and then select View gift code to check the code status. If the code is still kids, copy mafa paste it game an email and then send it to the recipient.
If the for is a child or teen, the maturity level on their account might be blocking the download. If necessary, you can return the item for a refund. If not, you can return the game for a refund. Did this resolve your issue?
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